Refund Policy
Simple and fair: you're not locked in.
Last updated: August 2026
1. First-purchase money-back guarantee
Your first Blackbook Engine subscription comes with a 30-day money-back guarantee. If you cancel within 30 days of your first payment, we refund it in full, no questions asked. This applies to annual plans too: cancel an annual subscription inside the first 30 days and the full year is refunded, not a partial period. We'd rather lose a month of revenue than have you stuck paying for something that isn't working.
2. Monthly and annual subscriptions
Subscriptions renew automatically, monthly or annually according to the period you chose at checkout. You can cancel at any time, and the Service stays active until the end of the period you have already paid for.
There are no partial refunds for a period already paid: on a monthly plan you get the access you paid for through the end of that month, and on an annual plan through the end of that year. Cancelling an annual subscription stops the next renewal; it does not convert the remaining months into a refund. An annual plan is billed at ten months for twelve, so the two free months are already reflected in what you paid.
3. After the guarantee period
If you cancel after the first 30 days, your final payment covers the remaining days of that billing period, and no further charges occur. We don't offer pro-rated refunds on months already billed once the guarantee has passed, except in the case of a sustained outage or where we're at fault. In those cases, we'll make it right.
4. Seats and upgrades
Adding seats or upgrading a plan is billed immediately on a pro-rated basis for the remainder of the billing period, monthly or annual. Downgrades take effect at the next renewal. Seat changes are not refunded retroactively.
5. Custom builds
One-time build fees for custom deployments are scoped in a written agreement. If we have not begun material work, we refund in full. Once work begins, the build fee is non-refundable, and the terms of your written agreement govern.
6. How to request a refund
Email us from the address on your account; you'll find our address on the contact page. Include the reason, and we'll process eligible refunds back to the original payment method within 10 business days.